Returns & Refunds policy

Maekha Lao – Store Policy

Thank you for shopping with Maekha Lao. We are committed to providing quality skincare products and a smooth shopping experience. Please read our store policy carefully before making a purchase.

1. Product Authenticity

We only sell 100% authentic and fresh products. All Bioaqua Moisturizing Masks are sourced directly from trusted suppliers.

2. No Return Policy

Due to the nature of skincare and hygiene products, all sales are final. We do not accept returns under any circumstances, including:

• Change of mind

• Skin reactions or allergies (please perform a patch test before use)

• Product packaging preferences

3. No Refund Policy

We do not offer refunds for any product once sold. Please ensure you review your order carefully before completing your purchase.

4. Damaged or Missing Items

If your order arrives damaged or has missing items, you must contact us within 24 hours of delivery with clear photos of the packaging and product. We will investigate and resolve valid cases accordingly. However, we do not guarantee compensation in all cases.

Shipping Policy

We want your shopping experience to be smooth and reliable. Please review our shipping policy carefully before placing your order.

1. Shipping Locations

We currently ship orders within india. If you're unsure whether we deliver to your location, feel free to contact us before placing your order.

2. Processing Time

• Orders are processed within 1–2 business days after payment is received.

• Orders placed on weekends or holidays will be processed on the next working day.

3. Delivery Time

• Standard delivery time is typically 3–7 business days, depending on your location.

• Remote areas may experience longer delivery times.

• During peak seasons or holidays, there may be delays due to high demand or courier load.

4. Shipping Charges

• Shipping charges are calculated at checkout based on your location and order size.

• Occasionally, we offer free shipping promotions — stay tuned to our social media for updates.

5. Tracking Your Order

• Once your order is dispatched, you will receive a tracking number via email, WhatsApp, or SMS (depending on your preferred contact method).

• You can track your parcel using the link provided.

6. Responsibility After Dispatch

• Once the parcel is handed over to the courier company, Maekha Lao is not responsible for delays, lost parcels, or damages caused during transit.

• We will, however, assist you in contacting the courier if there are any issues.

7. Incorrect Address

• Please double-check your shipping address before completing your order.

• We are not responsible for non-delivery due to incorrect or incomplete address details.

• Re-shipping (if applicable) will be charged additionally.

8. Damaged or Open Parcels

• If your parcel arrives visibly damaged or tampered with, please do not accept the delivery and report it to us immediately with clear photos.
  

9. Contact Us

For any inquiries, please feel free to contact us at:
📧 Maekha Lao
📱 9509908952